PROJECT FEATURES
Membership Community Platform
Community & Membership Operations VA
I support membership communities behind the scenes — managing member databases, subscriptions, onboarding, resources and follow-ups across free, paid and premium membership levels.
Project Snapshot
INDUSTRY
Community & Membership
PROJECT TYPE
Membership · Community · Operations
MY ROLE
Community & Membership Operations VA
BEHIND THE SCENES
From Member Data to Membership Growth
TRACK → SEGMENT → ONBOARD → ENGAGE → FOLLOW UP
I support membership communities behind the scenes — managing member databases, subscriptions, onboarding, resources and follow-ups across free, paid and premium memberships, while ensuring members receive the right information and access.
Tools & Platforms
WordPress · GoHighLevel · Google Workspace · Google Sheets · WhatsApp · Canva · PowerPoint · Nas.Io · MailChimp
*Some work samples are confidential, so I can’t display everything publicly. Want to see more? Let’s discuss it on a discovery call.
What I Managed
Six core areas of responsibility, each handled with care and consistency.
Member Database & Segmentation
- Member database maintenance
- Free, paid & premium member tracking
- Member status updates
- Manual membership tracking
- Member records
Subscription & Member Follow-Up
- Subscription status checking
- Renewal follow-ups
- Member outreach
- Free-to-paid member outreach
- Membership follow-up
Onboarding & Member Journey
- New member onboarding
- Onboarding flow
- Welcome materials
- Membership information
- Member journey coordination
Resources & Member Materials
- Member resources
- Community materials
- Presentation decks
- Educational resources
- Resource organisation
Membership Operations
- WordPress membership administration
- Paid/free member management
- Community category management
- Membership records
- Access coordination
Lead Generation & Growth
- Database-based lead generation
- Member prospecting
- Free member outreach
- Potential member follow-up
- Paid membership opportunities
Karen Tan
“Working with this programme completely changed my relationship with food and my body. I finally understand what my body needs during menopause, and I feel more energised and confident than I have in years. The personalised approach made all the difference.”
Ready to Work Together?
If you’re a founder, coach or small business owner who needs a reliable operational partner — I’d love to hear from you.